Cancellation Policy Out of consideration for all our guests, a minimum of 12 working hours notice is required to cancel or reschedule, Cancellation or time change within this time will result in a 50% fee being charged. No Show appointments are charged the full price of the treatment booked. How should I prepare for my treatments? We ask that you shower prior to your treatments. For men having facial treatments we recommend that you shave at least 3 hours prior to your treatment. Can someone help me decide which treatment or therapies are right for me? Our friendly Spa by the Sea Reception staff will help you choose between specific treatments depending upon your personal needs. For an individually tailored treatment program, we will be pleased to help you plan your travel itinerary. Ask at the tour desk or visit Spa by the Sea on level 1.